[wplug] Stargate and Tech Support (semi-humorous)

[Ben Beige]

I hope they hire techs still... or this doesn't bode well for my chances of 
getting the job I interviewed for there...

At 01:18 PM 8/13/2003 -0400, you wrote:

>Problem: Can't send mail from my Stargate account using my mail client
>(Mozilla 1.3.1)
>
>Error: SMTP Server not available or refusing connections.
>
>So...I call good ole Stargate tech support.
>
>###############
>StarGate: Hello
>SugaPablo: Yes, Im getting the following error concerning your SMTP server...
>SG: Ok, what I want you to do is reboot your computer.
>SP: Uhm, I'm running Linux right now, so that's not going to be a "magic
>fix".
>SG: Uhm.....Uhm.....Ok, so you're using Outlook Express?
>SP: Uhm, no.  Microsoft doesn't make Outlook for Linux yet.
>SG: Uhm.....Uhm.....What mail client are you running?
>SP: Mozilla 1.3.1
>SG: Do you mean Netscape?
>SP: No, I mean Mozilla.
>SG: [silence]
>################
>
>Later on, their status reported that indeed Stargate customers may have a
>problem sending mail through SMTP.
>
>I got a call back 30 minutes later:
>################
>SG: I called to say that we don't support Mozilla at this time.
>SP: So what?  You're having a problem with your SMTP server, my client is
>irrelavent here.  What's the ETA on fixing your server?
>SG: Dunno.
>SP: The NOC is currently working on it?  (Network Operations Center)
>SG: Yes.
>SP: What's it's priority? (Stargate assigns priorities to problems, ie 1,2,3)
>SG: High.
>SP: Well thanks (sarcasically).
>#################
>
>I wonder if this is related to that new nifty MS worm that was just
>released.  Anyways, I used to know people at Stargate and they told me
>they stopped hiring techs to do tech support.  They prefer "customer
>relations" people whoe are more pleasant, but don't know shit.
>
>No wonder why Stargate is Chapter 11 right now. :)
>
>
>P.S. I'll be performing LIVE at the Rex Theatre on Carson tonight at
>10:30pm if anyone wants to check out my electronica. (shameless plug!)
>
>--
>Russ Schneider (a.k.a. Sugapablo)
>http://www.sugapablo.com
>
>
>
>
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