[wplug-internet] Proposal to set up a ticket tracking system on the server

[chuck at dasroot.net]

Have yinz looked at taiga?

Http://taiga.io 

It's release planning and ticketing with integrations. We've used it in the past with some success but it may not be what you're looking for

> On Oct 5, 2016, at 11:35 AM, Joe Prostko <joe.prostko at gmail.com> wrote:
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> On Tue, Oct 4, 2016 at 11:50 AM, Pat Barron <pat at lectroid.com> wrote:
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> > Any comments?  Does anyone have any other lightweight ticket tracking solutions they like?  I know that things like Redmine exist, but are far too "heavyweight" for our relatively simple needs.
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> I'm not the most fond of Trac, but that is mostly because the main instance of it that I use ( https://dev.haiku-os.org/ ) has additional modules enabled, and I believe some custom code.  In other words, while it usually is well-behaved, sometimes it does indeed misbehave.
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> I have used Open Atrium ( http://openatrium.com ) before, but basically it is a customized Drupal distribution.  While older versions based off of Drupal 6 were highly targeted for ticketing, that seemed to take a back seat in newer versions that are basically a type of collaboration tool.  Naturally, it comes with the same baggage as running Drupal as well, and requires updates to be done regularly for security and bugfixes.  I think it is overkill for our case.
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> I have used osTicket ( http://osticket.com/ ) as well, and while it seems initially like it would be a good solution, it is primarily meant for customers to file tickets to an organization/company.  It probably isn't a great fit in our case for tracking our own tickets..well, or at least I think that is the use case you are targeting.  It is possible that it allows for a private issue tracker of sorts nowadays, but that certainly wasn't the case previously when I used it.
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> I know you said you didn't want anything with SCM aspects, but Fossil ( http://fossil-scm.org ) offers a ticketing system along with its SCM and other functionality.  You will see that the project itself has tickets disabled though, since they were getting spammed since they allowed anybody to file a ticket.  If you do set up users though, you can make it so that anonymous people do not have the ability to file tickets.  It also lacks LDAP integration, although if you can kind of work around that by using something like mod_authnz_ldap and taking advantage of the REMOTE_USER header which Fossil understands.  Fossil is a single binary, so it's not mysterious to get up and running.  That said, even though it is pretty lightweight, it may be overkill as well, since it has other functionality we probably wouldn't use.
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> I'm open to giving Trac a whirl, but admit I don't know squat about administering it.  I do know how to interact with it though, so maybe that counts for something.  :)
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> - joe
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