[wplug-internet] Proposal to set up a ticket tracking system on the server

[Joe Prostko]

On Tue, Oct 4, 2016 at 11:50 AM, Pat Barron <pat at lectroid.com> wrote:

> Any comments?  Does anyone have any other lightweight ticket tracking
solutions they like?  I know that things like Redmine exist, but are far
too "heavyweight" for our relatively simple needs.

I'm not the most fond of Trac, but that is mostly because the main instance
of it that I use ( https://dev.haiku-os.org/ ) has additional modules
enabled, and I believe some custom code.  In other words, while it usually
is well-behaved, sometimes it does indeed misbehave.

I have used Open Atrium ( http://openatrium.com ) before, but basically it
is a customized Drupal distribution.  While older versions based off of
Drupal 6 were highly targeted for ticketing, that seemed to take a back
seat in newer versions that are basically a type of collaboration tool.
Naturally, it comes with the same baggage as running Drupal as well, and
requires updates to be done regularly for security and bugfixes.  I think
it is overkill for our case.

I have used osTicket ( http://osticket.com/ ) as well, and while it seems
initially like it would be a good solution, it is primarily meant for
customers to file tickets to an organization/company.  It probably isn't a
great fit in our case for tracking our own tickets..well, or at least I
think that is the use case you are targeting.  It is possible that it
allows for a private issue tracker of sorts nowadays, but that certainly
wasn't the case previously when I used it.

I know you said you didn't want anything with SCM aspects, but Fossil (
http://fossil-scm.org ) offers a ticketing system along with its SCM and
other functionality.  You will see that the project itself has tickets
disabled though, since they were getting spammed since they allowed anybody
to file a ticket.  If you do set up users though, you can make it so that
anonymous people do not have the ability to file tickets.  It also lacks
LDAP integration, although if you can kind of work around that by using
something like mod_authnz_ldap and taking advantage of the REMOTE_USER
header which Fossil understands.  Fossil is a single binary, so it's not
mysterious to get up and running.  That said, even though it is pretty
lightweight, it may be overkill as well, since it has other functionality
we probably wouldn't use.


I'm open to giving Trac a whirl, but admit I don't know squat about
administering it.  I do know how to interact with it though, so maybe that
counts for something.  :)

- joe
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