[wplug] FiOS questions

[Patrick Weber]

They do occasionally outsource the technicians that come to your house.  Not sure if this is still the case or not.

The phone support is not bad.  English speaking.  One of their primary FIOS tech support centers is actually in Robinson, and will be moving downtown soon.

Not sure how knowledgeable they are wrt Linux, but they will get you through most router setup issues just fine.

-Pat


________________________________
From: Zachary Uram <netrek at gmail.com>
To: General user list <wplug at wplug.org>
Sent: Friday, June 17, 2011 11:23 AM
Subject: Re: [wplug] FiOS questions

On Fri, Jun 17, 2011 at 11:11 AM, Friarzen <friarzen at gmail.com> wrote:
> I have been using Fios for about a year now, using a similar intro deal.  So far, it has been a very solid service.  The only > problem I've had was a period of high packet loss for about 2 weeks which has since been corrected.  They do not seem > to filter any server ports, but I haven't tried port 25 (email) which is usually the first victim.  The installation was very
> quick, but somewhat odd.  It involves fiber to the house,and then a coax cable to a semi-standard cable modem/4port
>/wireless switch (which is likely running linux of some flavor) which serves DHCP and configures on port 80 (may require
>windows to initially configure).  My specific deal is now a year old and likely differs in cost and terms, so I'll skip trying to
>comment on that.  Read your contract carefully.
>
> Tl;dr:  darn good internet, overall

Thanks for the feedback. What is their customer support like?
Speakeasy's customer support is really good (they actually have Linux
guys on staff and some have a very high networking clue) and their
phone answers 24x7 and you get an actual native English speaker in
Seattle. Does Verizon outsource FiOS tech support? Is there a web
based ticket system? Do you get an uptime TLA for residential service?

-- 
Zach
http://www.fidei.org
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