[wplug] incoming call management software

[Ryan Brown]

http://www.digium.com/index.php?menu=hardware_products

Only problem is Digium only sells 1 port FXO cards, so you would need 5.
They should be coming out with a 4 port model soon I would think. As for
FXS, they are 4 port cards, so you would need 5. Asterisk will probably not
work out for you since you won't be able to fit all these cards into 1
machine. Depending on your budget, you can probably get basic IP phones (not
Cisco) for around $60 / each and then only need to use 5 FXO cards (which
may be questionable as well... I know 4 work just fine together, never tried
5).

-----Original Message-----
From: Alexandros Papadopoulos [mailto:apapadop at cmu.edu] 
Sent: Sunday, March 07, 2004 12:15 PM
To: wplug at wplug.org
Subject: Re: [wplug] incoming call management software

On Sunday 07 March 2004 18:52, Ryan Brown wrote:
> I do just this (and a lot more) with Asterisk for my company. It is
> actually pretty easy to use.
>
> I only do Voice over IP, but PSTN is not a problem if you purchase
> the FXO or PRI card. I also stick to using the Cisco 7960/7940 IP
> phones, but you can use standard analog phones if you get an FXS
> card.

Ahem, in my setup (small business in Greece), PSTN is the only option. 
So I'll search the net for that FXS card you mention.

> How many phones are you looking to use? How many incoming lines? Are
> you planning on doing a lot of outgoing long distance or need
> incoming 800 numbers?

We have 5 incoming PSTN lines, that currently all hit the same analog 
call center. Someone has to pick up each call and then manually press 
the right buttons to transfer the call to the corresponding internal 
extention. This is the ONLY functionality we're looking for at the 
moment, with the existing 5 PSTN incoming lines and rougly 20 telephone 
devices scattered around the offices.

Thanks for the help!

-A
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