[wplug] incoming call management software

[Ryan Brown]

I do just this (and a lot more) with Asterisk for my company. It is actually
pretty easy to use.

I only do Voice over IP, but PSTN is not a problem if you purchase the FXO
or PRI card. I also stick to using the Cisco 7960/7940 IP phones, but you
can use standard analog phones if you get an FXS card.

How many phones are you looking to use? How many incoming lines? Are you
planning on doing a lot of outgoing long distance or need incoming 800
numbers?

Ryan

-----Original Message-----
From: Alexandros Papadopoulos [mailto:apapadop at cmu.edu] 
Sent: Sunday, March 07, 2004 2:48 AM
To: wplug at wplug.org
Subject: [wplug] incoming call management software

I was wondering if anyone has had any experience with this. Rather than 
spend $5K on a new digital call center, I'm looking for software that 
will intercept incoming PSTN calls, play a standard message (of the 
"Thank you for calling us. Please dial "1" for the production 
department, "2" for technical support, "3" for marketing..." kind) and 
then route the message to the corresponding internal extention.

Anyone done something like this (and not as complicated and powerful as 
http://www.asterisk.org) with linux?

Cheers

-A

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