[wplug] OT: Tivo question

[Teodorski, Chris]

He said that you had to e-mail tech support and they promised a 4 day response (now that is service).

His two year old daughter is freaking out because she can't see Dora the Explorer on demand.



-----Original Message-----
From: Rick Harris [mailto:ftumph at yahoo.com] 
Sent: Wednesday, July 23, 2003 4:36 PM
To: wplug at wplug.org
Subject: RE: [wplug] OT: Tivo question

To bad he restarted the setup.  Simply restarting the
TiVo would have done it.  

Stupid question, but has he called tech support on
getting out of the setup?

--- "Teodorski, Chris" <cteodorski at ppg.com> wrote:
> It is a Series 2.  He is completely stuck in the
> setup; he is unable to bypass the initial call.
> 
> He believes he is at 4.0, which should support the
> USB networking equipment.
> 
> -----Original Message-----
> From: Rick Harris [mailto:ftumph at yahoo.com] 
> Sent: Wednesday, July 23, 2003 4:08 PM
> To: wplug at wplug.org
> Subject: Re: [wplug] OT: Tivo question
> 
> This is a Series 2, correct?  Is he now completely
> stuck in the setup or can he bypass the initial
> call? 
> 
> 
> Has he upgraded to the OS that supports the USB
> networking equipment?
> 
> - Rick
> 
> --- "Teodorski, Chris" <cteodorski at ppg.com> wrote:
> > I know this is off topic, but a good friend of
> mine
> > is at his wits end and I'm really trying to help
> him
> > out.   Here is my question:
> > 
> > A few weeks ago, the modem in his Tivo unit got
> > fried.  Tivo needs to phone home occasionally to
> get
> > TV schedules, etc.  Well with the modem fried he
> > knew the service would go bye-bye soon enough.  He
> > ran down to the store and bought a wireless USB
> > Ethernet connection and tried to plug it in.  No
> > link, so he assumes that it has not recognized the
> > USB device.  So he rather unfortunately decided to
> > rerun the initial setup utility.  This utility
> > requires that Tivo be allowed to dial home with
> the
> > modem.   We think if we can get him out of this
> > infinite setup issue, we can get a wireless
> Ethernet
> > connection and all will be well.    
> > 
> > My assumption is that somewhere on that drive is a
> > flat file with a bit that needs to be flipped that
> > says the setup has already been run.
> > 
> > Does anyone have any idea how if I yanked the
> drive
> > and mounted it in my RedHat box I would go about
> > finding this?
> > 
> > 
> > I know it's a long shot.....but I told him I'd ask
> > you all....
> > 
> > 
> > 
> >  
> > 
> > _______________________________________________
> > wplug mailing list
> > wplug at wplug.org
> > http://www.wplug.org/mailman/listinfo/wplug
> 
> 
> =====
> ------------------------------------
> Richard Harris
> 412.855.8763
> rick at fogwater.com
> 
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=====
------------------------------------
Richard Harris
412.855.8763
rick at fogwater.com

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