[wplug-jobs] Support Engineer Opportunity

[sandra at hiredemand.com]

Our Client, located in Cranberry Township, is looking for a Support
Engineer; minimum of 2 years of experience, Linux is a MUST have,
scripting experience with Linux/Bash, Python preferred.  Please, see the
job description below, and feel free to contact me with any questions.

Contact:  Sandra Brodsky, submit resume to sandra at hiredemand.com
Position:  Support Engineer
Location:  Cranberry Twp.
Salary:  $60K to $75K DOE
Details:  Full Benefits + Relocation Assistance + Options + Sponsorship
(if required)


Support Engineer

The Support Engineer will be responsible for providing third tier customer
support, troubleshooting and providing solutions for front line support;
work with developers to identify and resolve more complicated problems;
address urgent issues quickly; codify frequent issues into documented or
scripted processes; assist with product QA from a user’s point of view;
act as customer advocate in the product development process; provide
feedback from customer users to product team; work with customer
employees, including project managers, software engineers, support
engineers, and customer NOC; and diagnose bugs.


Experience and Capabilities:

• Degree in Computer Science, Computer Engineering or related field.

• 2+ years’ experience with Linux.

• 2+ years’ scripting experience with Linux/Bash; Python experience a plus.

• 2+ years’ experience solving deployment issues with x86 servers, Linux,
Ethernet/TCP/IP networking, firewalls, etc.

• Solid knowledge of internet protocols, LAN/WAN networking, Routing and
Firewall Protocols, IP/IPSEC, VPNs, SSL.

• CCNA, CCNP, and/or related experience preferred.

• Must be comfortable setting up new servers, optimizing existing servers and
be able to perform server surveillance, monitoring and maintenance.

• Past on-call roles/responsibilities preferred.

• Good consulting and problem solving skills.

• Excellent spoken and written communication skills.

• Ability to work well in the face of tight deadlines and tough technical
challenges.

• Enjoys interacting directly with customers to achieve customer
satisfaction.

• Prompt, responsive, responsible and friendly approach to customer problems.

• Aptitude for streamlining process to make one’s job more efficient.

• Ability to effectively juggle/prioritize multiple tasks.