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I have not - but I will check it out. Thanks!!<br>
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--Pat.<br>
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<div class="moz-cite-prefix">On 10/5/2016 3:31 PM, <a class="moz-txt-link-abbreviated" href="mailto:chuck@dasroot.net">chuck@dasroot.net</a>
wrote:<br>
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<div>Have yinz looked at taiga?</div>
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<div><a moz-do-not-send="true" href="Http://taiga.io">Http://taiga.io</a> </div>
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<div>It's release planning and ticketing with integrations. We've
used it in the past with some success but it may not be what
you're looking for</div>
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On Oct 5, 2016, at 11:35 AM, Joe Prostko <<a
moz-do-not-send="true" href="mailto:joe.prostko@gmail.com">joe.prostko@gmail.com</a>>
wrote:<br>
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<div>On Tue, Oct 4, 2016 at 11:50 AM, Pat Barron
<<a moz-do-not-send="true" target="_blank"
href="mailto:pat@lectroid.com">pat@lectroid.com</a>>
wrote:<br>
<br>
> Any comments? Does anyone have any other
lightweight ticket tracking solutions they
like? I know that things like Redmine exist,
but are far too "heavyweight" for our
relatively simple needs.<br>
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I'm not the most fond of Trac, but that is
mostly because the main instance of it that I
use ( <a moz-do-not-send="true"
href="https://dev.haiku-os.org/">https://dev.haiku-os.org/</a>
) has additional modules enabled, and I believe
some custom code. In other words, while it
usually is well-behaved, sometimes it does
indeed misbehave.<br>
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I have used Open Atrium ( <a
moz-do-not-send="true" target="_blank"
href="http://openatrium.com">http://openatrium.com</a>
) before, but basically it is a customized Drupal
distribution. While older versions based off of
Drupal 6 were highly targeted for ticketing, that
seemed to take a back seat in newer versions that
are basically a type of collaboration tool.
Naturally, it comes with the same baggage as
running Drupal as well, and requires updates to be
done regularly for security and bugfixes. I think
it is overkill for our case.<br>
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I have used osTicket ( <a moz-do-not-send="true"
target="_blank" href="http://osticket.com/">http://osticket.com/</a>
) as well, and while it seems initially like it
would be a good solution, it is primarily meant for
customers to file tickets to an
organization/company. It probably isn't a great fit
in our case for tracking our own tickets..well, or
at least I think that is the use case you are
targeting. It is possible that it allows for a
private issue tracker of sorts nowadays, but that
certainly wasn't the case previously when I used it.<br>
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I know you said you didn't want anything with SCM
aspects, but Fossil ( <a moz-do-not-send="true"
target="_blank" href="http://fossil-scm.org">http://fossil-scm.org</a>
) offers a ticketing system along with its SCM and
other functionality. You will see that the project
itself has tickets disabled though, since they were
getting spammed since they allowed anybody to file a
ticket. If you do set up users though, you can make
it so that anonymous people do not have the ability to
file tickets. It also lacks LDAP integration,
although if you can kind of work around that by using
something like mod_authnz_ldap and taking advantage of
the REMOTE_USER header which Fossil understands.
Fossil is a single binary, so it's not mysterious to
get up and running. That said, even though it is
pretty lightweight, it may be overkill as well, since
it has other functionality we probably wouldn't use.<br>
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I'm open to giving Trac a whirl, but admit I don't know
squat about administering it. I do know how to interact
with it though, so maybe that counts for something. :)<br>
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- joe<br>
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