[wplug-internet] Proposal to set up a ticket tracking system on the server

[Pat Barron]

We've talked about this a few times (not on this mailing list, but in 
board meetings and GUMs on occasion), and I'd like to set up a very 
lightweight ticket tracking system on the server.  The real requirement 
is issue tracking only, we really don't need source code control 
integration (because the intention is not to use it for change control, 
bur rather just for general issue tracking).  I'd also kind of prefer 
that it be self-hosted, rather than using a SaaS service like Github.

What I have in mind is to set up TRAC.  I think it's appropriately 
lightweight, and it exists in the default CentOS repositories.  I know 
it's an older system, and the only version control system integration it 
has "out of the box" is with Subversion - but like I said, that doesn't 
really matter for our use.

Of course, this would expose a new externally visible network endpoint 
on our server.  Does anyone have any specific reasons to *not* use TRAC 
- like, "Oh no, don't use that!  It's full of security holes!"

The primary downside I'm aware of is user management - I'm not aware of 
anything that would let TRAC integrate with a directory service like 
LDAP for authentication (not that we have such a thing right now....), 
TRAC authentication is separate from normal user authentication (though 
that's OK - you can manage multiple projects in TRAC, and each project 
can have it's own user database that isn't connected with any other 
project), and users can't change their own passwords.  So if a user 
wanted to change their password, they'd have to either tell me what 
password they want and I'd set it, or they could send me the MD5 digest 
of the password (I can provide the command necessary to generate the 
digest) and I can plug it in.

Any comments?  Does anyone have any other lightweight ticket tracking 
solutions they like?  I know that things like Redmine exist, but are far 
too "heavyweight" for our relatively simple needs.

--Pat.